Frequently asked questions

• Are you open to the public?

  Yes, our showroom is open to the public by appointment between 10am-4pm Mon-Fri. Pick ups and deliveries may be scheduled during our normal operating hours.

  
  

• Do you offer measurement or installation?

  We currently do not offer installation or on-site measurement. We do have companies we can refer you to for these services. For small orders fitting in-between walls and other odd-shaped spaces we do offer a template service for a fee.

• What finish should I get on my butcher block?

  For most counter and table top use, we recommend our standard Oil-Based Polyurethane finish. It is water and stain resistant, does not require regular maintenance or oiling and will hold up for many years with average wear and tear before needing to be refinished. If you’d like to use your butcher block as a cutting board, we recommend a Mineral Oil finish. This finish does require maintenance in order to keep the wood properly sealed and moisturized. It is not as resistant to water or staining. For areas that will see water, like tops with sink cutouts, we recommend Poly.
  

• Can you make a cut out for my sink?

  Yes, we can do sink cut outs for both over-mount and under-mount sinks. We typically ask for the sink to be present in our shop so we can ensure a proper fit. If you have an apron or farmhouse sink that is already installed to your cabinets, we can work with the provided template or you may submit the actual measurements needed for the cut out.

  
  

• Do you offer delivery?

  We offer curbside delivery within the Chicagoland area. Please reach out to us for a quote, pricing is based on distance from our shop. Deliveries are made weekdays between 11AM-3PM.

• What is your lead time?

  Typical lead times are 5-7 weeks.
  

• My project is running behind schedule, can we expedite an order?

  We work with our clients to meet deadlines as best we can- If our average lead times will not work for your project please reach out and we’ll see how we can help.

TERMS & CONDITIONS:

Wood is a natural product and variation of color and grain is to be expected. Deposits are non-refundable. All specifications must be provided with deposit.
Once a “Special Order” is submitted, no alterations may be made later.
There are no refunds or exchanges accepted on custom fabricated tops. Exclusions to this are limited to the following which are considered at the discretion of CBB & our manufacturers:

-Manufacturing defects such as splitting

-Tops manufactured to specifications not consistent with customer approved shop drawing.

Unfinished counter tops and tops with sink cut outs carry no factory warranty. Water damage and general wear and tear are not covered under any warranty.
If cut-offs are available, please specify when ordering that you would like to keep your cut-offs

Warranty for Michigan Maple Tops- https://www.butcherblock.com/about-the-wood-welded-companies/warranty-info/

Warranty for Boos Block Tops- https://www.johnboos.com/care.asp#warranty